Talkdesk Healthcare Experience Cloud Wins 2022 MedTech Breakthrough Award

The initially speak to centre remedy objective-crafted for the healthcare industry wins recognition for supporting…

Talkdesk Healthcare Experience Cloud Wins 2022 MedTech Breakthrough Award

The initially speak to centre remedy objective-crafted for the healthcare industry wins recognition for supporting reimagine the patient working experience

SAN FRANCISCO, May 23, 2022–(Enterprise WIRE)–Talkdesk®, Inc., a world wide cloud make contact with middle chief for customer-obsessed corporations, today introduced that Talkdesk Healthcare Encounter CloudTM has been named the “Best Individual Marriage Management Resolution” in the 2022 MedTech Breakthrough Awards.

A first-of-its-sort, Talkdesk Health care Knowledge Cloud is function-crafted to allow healthcare vendors to deliver synchronized, personalized, and effortless client encounters throughout all electronic and voice interaction channels. The groundbreaking system combines subsequent-generation get in touch with center as a company technological innovation with health care-unique material, capabilities, integrations, and powerful pre-trained AI to give vendors a much better way to take care of affected individual interactions, increase effectiveness, empower workers, and enhance the patient practical experience.

In recent several years, people have lifted their anticipations of healthcare providers, demanding much more frictionless and individualized provider. This pattern, together with the increase in electronic overall health solutions, is transforming the healthcare market and evolving the call heart into the hub of client encounters. In accordance to Talkdesk ResearchTM, 70% of affected person working experience gurus check out the get in touch with centre as a superior priority and strategic asset. Additionally, 71% say the digital transformation of their make contact with middle is a major precedence.

“To obtain the stage of affected individual engagement in today’s modern day healthcare landscape, companies ought to transfer outside of classic call centre help designed exclusively all-around reside-agent conversation and interactive voice response,” reported James Johnson, taking care of director, MedTech Breakthrough. “Talkdesk Health care Working experience Cloud breaks through in this region, empowering health care people to engage with suppliers additional efficiently – each time, where ever, and on the other hand they opt for – whilst also aiding to get rid of the fragmented nature of the individual encounter by leveraging legitimate omnichannel technological know-how. Congratulations to the Talkdesk staff on remaining our decision for the ‘Best Patient Partnership Management Solution.’”

The mission of the MedTech Breakthrough Awards is to honor excellence and figure out the innovation, hard operate, and results in a selection of health and fitness and healthcare technological know-how classes, which includes telehealth, clinical administration, client engagement, digital wellness documents, digital treatment, health-related devices, health-related data and many additional. This year’s software attracted far more than 3,900 nominations from around 15 various international locations all through the entire world.

About MedTech Breakthrough

Element of Tech Breakthrough, a main market intelligence and recognition system for global know-how innovation and management, the MedTech Breakthrough Awards system is devoted to honoring excellence in medical and well being linked engineering businesses, products and solutions, expert services and people. The MedTech Breakthrough Awards deliver a system for community recognition around the achievements of breakthrough health and fitness and health-related firms and solutions in categories that include things like Patient Engagement, mHealth, Overall health & Fitness, Medical Administration, Healthcare IoT, Clinical Info, Healthcare Cybersecurity and much more. For additional info pay a visit to

About Talkdesk

Talkdesk® is a international cloud make contact with heart leader for customer-obsessed companies. Our automation-first purchaser experience answers improve our customers’ most important client support processes. Our velocity of innovation, vertical expertise, and world footprint reflect our motivation to making sure that businesses can deliver improved experiences across any industry and as a result of any channel, ensuing in larger purchaser gratification and accelerated small business results.

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About Talkdesk

Talkdesk® is a global cloud contact centre leader for customer-obsessed companies. Our automation-initially consumer practical experience solutions improve our customers’ most significant consumer service processes. Our pace of innovation, vertical expertise, and world wide footprint replicate our determination to making certain that businesses can supply far better experiences across any market and by way of any channel, resulting in higher buyer fulfillment and accelerated enterprise results.

Talkdesk is a registered trademark of Talkdesk, Inc. All solution and enterprise names are trademarks™ or registered® emblems of their respective holders. Use of them does not indicate any affiliation with or endorsement by them.

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Camille Beasley
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(972) 896-1936